Refund policy
Returns and refunds
Items can be returned within 90 days from delivery for a refund or an exchange. Return shipping is free for US orders: we provide a prepaid return label. That includes defective items: if an item arrives defective or develops a defect within the 90 days, we email you a prepaid return label and the return costs you nothing. For orders shipped outside the US, you pay the return shipping and any duties or taxes.
Starting a return
Sign in at your account with the email you used to order. Open the order, pick the item and request a return. We review every request. Once we approve it, we email you the next steps. For US orders, that includes your free prepaid return label. For orders shipped outside the US, we email the return address, and you send the item at your own cost.
Item condition
To get the whole amount back, send the item back unused and complete, in its box with every accessory and manual. If it arrives used, damaged or missing parts, up to 40% of the item price may be kept from your refund. This deduction never applies to defective items.
When you get paid back
Once your return reaches us, the money goes back to the card or wallet you paid with within 5 business days. Some banks need a few extra days to show it.
Exchanges
Want a different item? Request a return from your account and add a note saying which item you'd like instead. Return shipping works the same way as for any return. We ship the new item once the original arrives.
Warranty and support
Every product is covered for 1 year against defects in parts and workmanship. If it fails in that year, we fix or replace it, at our discretion. Within the 90-day return window, a defective item from a US order comes back on our prepaid return label (see above). After that, you pay to send it to us, and we pay to ship it back to you. Misuse and accidental damage are not covered. You also get free lifetime technical support: email us any time for help with setup or finding a recording.
Questions
Email info@proofpronto.com or call (786) 671-2592. ProofPronto is a division of Atlas Electronics, Inc., established 1952.
