Fast, easy returns + free lifetime support

  • You may return most new, unopened items within 14 days of delivery for a refund
  • Unopened items in original condition: full refund, minus 20% to cover restocking and shipping costs
  • Items that are damaged, opened, missing parts or are not in original condition: 50% of the item's sale price
  • Used or opened GPS trackers & loggers, video or audio recorders, data recovery and counter-surveillance products, and fluid test kits are non-refundable, but are covered by a full manufacturer's warranty and eligible for replacement or repair within the designated time period, at no charge
  • Counter-surveillance/detection products are nonrefundable
  • Refunds are typically issued within 10 business days of receipt of return

Submit a request for exchange, return, or repair: